User guide

A short, durable guide to MobileID. Exact button labels may change as the rebuilt app rolls out.

Getting started

  • Download MobileID from the App Store (iPhone).
  • Open the app and complete the initial setup steps.
  • Enable protected access using your phone’s security options (for example biometrics), when offered.

Adding documents

  • Open your document overview in MobileID.
  • Choose to add a new document.
  • Select an appropriate category or document type.
  • Capture front and back photos where relevant.
  • Optionally add an expiry date or name if the app allows it.
  • Save the document.

Viewing documents

  • Open MobileID and authenticate when prompted.
  • Tap a document in your overview to view details.

Important to know

  • MobileID stores copies for personal use. It is not official identification.
  • When an official document is required, always bring your physical document.
  • Keep your phone itself well protected with a screen lock and updates.

Photo tips

  • Use good lighting.
  • Hold the camera straight above the document.
  • Avoid shadows and reflections.
  • Make sure the full document is visible.

Need help?

MobileID is a product of Fraudly. Support: support@fraudly.app.